PFRDA is observing NPS Service Fortnight from 27t h June, 2017 t…

With
a view to promote and create awareness about the National Pension System (NPS)
and improve the quality of services provided to the subscribers, Pension
Fund Regulatory and Development Authority (PFRDA)
is observing NPS Service Fortnight from 27^th June, 2017 to 11^th
July 2017. During this period all the nodal offices, Pay and Account Offices
and DDOs under the Central and State Governments, Points of Presence/ banks/
aggregators/ banking correspondents etc. involved with the acquisition and
servicing of NPS subscribers across the country are required to provide all
necessary assistance to the subscribers/ prospective subscribers, create
awareness about the National Pension System, attend to their services requests,
etc in a proactive manner.

It
has been observed that the subscribers/employees in the Central Government and
State Government are not fully aware of various functionalities/facilities
available under the NPS. A large number of the queries/grievances received from
these subscribers, pertain to elementary issues like non-receipt of Statement
of Transaction, I-PIN,T-PIN etc. However, it is seen that majority of these
information gaps are on account of non-availability of the latest contact
details of the subscribers in the respective documents/PRANs etc.

In
order to promote awareness regarding importance of updation of latest contact
details in PRANs and to provide basic facilities on the spot, the NPS Service
fortnight is being organised. On this occasion, besides sharing information on
the range of functionalities and services now available under the NPS, the
subscribers need to be apprised about the need for constant updation of
data/information under various fields to enable the system to operate at its
optimum service level and enable the subscribers to make the best use of the
functionalities available under NPS.

The following activities need to be given focused
attention during the NPS Service fortnight:

·        
Distribution of the NPS brochure to the
subscribers

·        
Updation of subscriber details like
email, mobile number, address, etc through S-2 form

·        
Conversion of non IRA to IRA compliant
status by submission of physical subscriber registration forms

·        
Advising subscribers regarding benefits
associated with PRAN being IRA compliant and updation of contact details

·        
Printing of Transaction Statement for
the subscribers and distributing the same on the specific request of the
subscriber

·        
Updation of nomination details

·        
Resolving pending grievances and exit
cases

PFRDA has also advised separately the Central
Recordkeeping Agency (CRA/NSDL) and all the nodal offices/ PAOs/ DDOs/PoPs/
Banks etc in this matter for actively assisting the subscribers during this
campaign.

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DSM/SBS/KA